ORDER PROCESSING

Please allow [timeframe] to process your order. Expect an email within [timeframe] to let you know your order is on the way!

FLAT RATE SHIPPING

Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada Post’s delivery standard is 2 – 7 days]. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of [your country] at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to [list countries].

Shipping option | Estimated delivery time | Price
Option 1 | X to X business days | $X
Option 2 | X to X business days | $X
Option 3 | X to X business days | $X

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries:

[list of countries].

Shipping option | Estimated delivery time | Price
Option 1 | X to X business days | $X
Option 2 | X to X business days | $X
Option 3 | X to X business days | $X

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gelmir is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at mail@gelmir.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at mail@gelmir.com.